Returns & Exchanges
Returns & Refunds
We want you to feel confident buying from us. If your piece is not right, you may request a return, a refund or an exchange under the terms below.
30-Day Return Policy
You may request a return within 30 days of receiving your order. We accept returns for both faulty and non-faulty items.
For non-faulty returns, the piece must come back unworn, in its original condition, and with its original packaging where applicable.
To start a return, email support@verizime.com before sending anything back. Please do not post an item to us without contacting us first and receiving return instructions.
Changed Your Mind?
If you change your mind, ordered the wrong piece, or simply decide it is not for you, you may request a return within 30 days of delivery. The piece must be unworn and in its original condition.
Returns are free within the United Kingdom. Email us before sending anything back and we will confirm the return address. Send the piece by any tracked method, tell us what the postage cost, and we refund that postage together with the price of the item. Outbound shipping was free as well, so changing your mind costs you nothing.
Outside the United Kingdom you cover the cost of return postage. Faulty, damaged and incorrect items are covered by us wherever you are, as set out below.
Your Statutory Right to Cancel
If you are a consumer in the United Kingdom, the Consumer Contracts Regulations 2013 give you the right to cancel your order within 14 days of receiving it, for any reason or none, and receive your money back. You do not have to explain yourself, and nothing on this page reduces that right. Our 30-day window above is longer than the law requires and sits on top of it.
To cancel, email support@verizime.com with your order number and say clearly that you wish to cancel. You then have 14 days from telling us to send the goods back. We refund you within 14 days of receiving the item, or of receiving proof that you sent it, whichever comes first.
Consumers in the European Union have an equivalent 14-day right of withdrawal, and the same process applies.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives. If a piece is faulty, damaged, or different from what you ordered, email support@verizime.com as soon as possible with:
- your order number;
- a description of the problem;
- clear photos showing the piece and the issue.
Once reviewed, we provide the appropriate remedy — a replacement, an exchange or a refund. Where the return is caused by a fault, damage or our error, you never pay return postage, in any country, and in most cases you do not need to send the piece back at all.
Under the Consumer Rights Act 2015, UK consumers have a 30-day right to reject goods that are faulty, not as described, or not fit for purpose, and to receive a full refund. That right stands regardless of anything else on this page.
Return Instructions
Before returning anything, contact support@verizime.com. Once your request is approved we send you the return instructions and the return destination.
Items sent back without prior authorisation, or to an address we did not provide, may not be accepted.
Refunds
Once your return reaches us we inspect it and email you the outcome. Approved refunds are issued to your original payment method within 14 days of us receiving the item, or of receiving proof that you sent it, whichever comes first. Our inspection does not delay that deadline.
Your bank or card issuer may then need a further 5 to 10 business days to post the refund to your account. If more than 15 business days have passed since we confirmed your refund and you still see nothing, email us and we will chase it with you.
Prefer an Exchange?
An exchange is available on request within 30 days of delivery, subject to availability. Email us your order number and the piece you would like instead. If there is a price difference we tell you before completing the exchange.
On small pieces we will often tell you to keep the original rather than post it back. That is a goodwill decision we make case by case, and it never replaces your right to a refund.
Personalised and Engraved Items
Engraved pieces are made individually to the text you supply, which is why the statutory right to cancel does not apply to them. Please read your engraving twice before confirming the order — we engrave exactly the characters you enter, including spacing and capitalisation.
If a personalised piece arrives faulty, damaged, or engraved differently from what you ordered, that is a fault and not a change of mind, and we replace or refund it in full.
What Is Not Covered
Returns cannot be accepted for pieces that have been modified, worn heavily, exposed to chemicals against our care guidance, or damaged by misuse. Normal wear over time is not a fault either — plating fades and leather softens, and both are described honestly on the product pages.
None of this limits your statutory rights where a piece was genuinely defective when it reached you.
Order Cancellations
If you need to cancel or change an order, email us as soon as possible. We do what we can, but preparation starts quickly and once an order has been dispatched we cannot recall it. If it can no longer be cancelled, you may return it after delivery under this policy.
Still Deciding?
Most returns are sizing, and most sizing problems are avoidable. Our men's bracelet size guide takes two minutes and needs nothing more than a strip of paper. If you are between two sizes, take the larger one.
Contact Us
Questions about returns, refunds or exchanges:
Verizime Customer Support
Email: support@verizime.com
Support hours: Monday to Friday, 9:00 to 17:00 UK time. We reply to every message within 24 business hours.